Privacy Policy

(GDPR & CCPA Compliant)

Last Updated: March 17, 2026

ImogenFayeandCo ("we", "our", "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our services, website, or programs, in compliance with GDPR (EU) and CCPA (California) requirements.

1. Information We Collect

Personal Information

We may collect personal information that identifies you, such as:

  • Name, email address, and phone number

  • Billing and payment information

  • Program or session preferences

  • Communication records with our team

Sensitive Information

Some services may collect information regarding health, wellness, or personal circumstances to provide coaching support. This data is treated with extra care and confidentiality.

Non-Personal Information

We may also collect non-identifying information, such as:

  • IP address, browser type, and device information

  • Pages visited and time spent on the website

  • Analytics data for improving services

Cookies and Tracking

We use cookies and similar tracking technologies to enhance user experience, personalize content, and analyze website usage. You may opt out via your browser settings.

2. How We Use Your Information

We use personal information to:

  • Deliver coaching services and programs

  • Process payments securely

  • Communicate important updates and resources

  • Improve and personalize user experience

  • Comply with legal obligations

We do not sell personal information to third parties.

3. Sharing Your Information

We only share personal information when necessary for:

  • Service providers or contractors supporting program delivery or payment processing

  • Legal obligations or protection of our rights

All third-party providers are bound by confidentiality agreements.

4. Data Retention

We retain personal information only as long as necessary to provide services, fulfill legal obligations, or resolve disputes. Data no longer needed is securely deleted or anonymized.

5. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

GDPR (EU Residents)

  • Access and receive a copy of your personal data

  • Request correction or deletion of inaccurate or incomplete data

  • Withdraw consent for data processing

  • Request data portability

  • Object to processing or automated decision-making

CCPA (California Residents)

  • Know what personal data is collected, used, shared, or sold

  • Request deletion of your personal information

  • Opt out of sale of personal information (if applicable)

  • Non-discrimination for exercising privacy rights

To exercise your rights, contact us at info@imogenfayeandco.com. We respond promptly to all requests within the legally required timeframe.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no online transmission can be guaranteed fully secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy to comply with new legal requirements or business practices. The most current version will be posted on our website. Continued use of our services constitutes acceptance of any updates.